Subscriptions, Billing and Cancellation

Last updated: October 30, 2026

1. Business customers only

Paid plans are offered exclusively to businesses acting in the course of their trade or profession. By subscribing, you confirm that you are not a consumer and that you are authorised to bind the business you represent. Consumer protection rules, including statutory withdrawal rights, therefore do not apply to paid plans.

2. Plans and billing

Paid plans are available with monthly or annual billing. Fees are charged in advance at the start of each billing period through our payment provider, Stripe. Prices are shown at checkout and are exclusive of any applicable taxes.

3. Automatic renewal

Subscriptions renew automatically for successive periods of the same length unless cancelled before the end of the current period. For annual plans, we will send a reminder email at least 7 days before renewal.

4. Changing plans

You may switch from monthly to annual billing at any time; the change takes effect immediately and any unused portion of the current monthly period is credited against the annual fee. A switch from annual to monthly billing takes effect at the end of the current annual period.

5. Cancellation

You may cancel at any time from your account settings. Cancellation takes effect at the end of the current billing period. You keep full access until then, and no further fees will be charged.

6. No refunds

Because you can cancel at any time, fees already paid are non-refundable, including for partially used billing periods and unused features. Any refund we grant is at our sole discretion, as a goodwill gesture, and does not create an obligation to grant refunds in the future.

7. Failed payments

If a payment fails, we will retry it and notify you. If payment is not received within 14 days, we may suspend or terminate your access to paid features.

8. Taxes

Fees do not include VAT or other taxes. Where VAT is due in your country under the reverse charge mechanism, you are responsible for accounting for it. You agree to provide accurate company and VAT details at checkout.

9. Payment disputes

Before initiating a chargeback or payment dispute with your bank, you agree to contact us at [email protected] so we can try to resolve the issue. We reserve the right to suspend access to paid features while a dispute is pending.

10. Price changes

We may change our prices. Any change will apply from your next billing period, and we will notify you at least 30 days in advance. If you do not agree, you may cancel before the new price takes effect.